Roobet Privacy Policy

At Roobet, we respect your privacy and are fully committed to protecting the personal data you share with us. This Roobet Privacy Policy explains how we collect, use, store and safeguard your information when you visit our site, use the Roobet app, or engage with any of our services, including Roobet slots, live casino, sportsbook and crash games. By using Roobet casino, you consent to the practices described in this policy. If you do not agree with any part of it, we ask that you refrain from using our platform.

Who We Are

Roobet is operated by Raw Entertainment B.V., registration number 157205, registered at Korporaalweg 10, Curaçao, and licensed under Curaçao OGL/2024/687/0427. Fiat currency transactions are processed by Raw Entertainment Ltd, a Cyprus-registered company (HE421735) based at Voukourestiou 25, Neptune House, 1st Floor, Flat/Office 11, Zakaki, 3045 Limassol. Throughout this policy, "we," "our" and "us" refer to these entities acting together as the operator of Roobet.

Information We Collect

When you complete Roobet register steps, use Roobet login credentials, or interact with our services, we collect several categories of information necessary to provide a secure and compliant gambling environment.

• We collect identity data such as your name, date of birth, address and government-issued identification during account verification.
• We gather contact details including your email address, which you use for Roobet sign up bonus notifications and support communications.
• We record financial information related to deposits and withdrawals, including cryptocurrency wallet addresses for BTC, USDT, USDC, ETH, SOL, SUI, BNB, XRP, TRX, LTC and DOGE, as well as fiat payment details used through Skrill, AstroPay, Interac, Pix, WebPayPlus or UPI.
• We track gameplay activity across Roobet slots, live casino tables, Roobet crash games and sportsbook wagers to manage your account, calculate rakeback, and detect irregular patterns.
• We log technical data such as your IP address, device type, browser information and login timestamps whenever you access the Roobet casino login page or the Roobet casino app.
• We store communication records from LiveChat and email support, including messages sent to support@roobet.com or CS@roobet.com.

How We Use Your Data

Our purpose in collecting this information is to operate Roobet gambling services responsibly, comply with licensing obligations, and improve your overall experience.

• We use your data to verify your identity, prevent fraud, and confirm eligibility to play, given that certain jurisdictions are restricted from accessing Roobet.
• We process transaction data to handle Roobet deposit and Roobet withdrawal requests, apply applicable fees, and enforce wagering requirements before funds can be released.
• We use your activity history to calculate Instant, Daily, Weekly and Monthly rakeback rewards, manage your Rakeback Vault, and administer level progression within our loyalty program.
• We analyze your engagement to determine eligibility for a Roobet promo code, Roobet bonus code offers, RooSpins, Rain events, or VIP Club invitations.
• We use contact details to send account notifications, promotional updates about a new Roobet promo code today, and important changes to our terms or policies.
• We monitor gameplay to support responsible gambling tools and to detect suspicious or prohibited activity, including attempts to exploit a Roobet redeem code or referral code Roobet system improperly.

Legal Basis for Processing

We process your personal data based on the necessity to perform our contract with you as a registered player, to comply with legal and regulatory obligations under our Curaçao license, and, where applicable, based on your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the processing necessary for account management or withdrawals.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate Roobet online casino services.

• We share data with payment processors and cryptocurrency networks to complete transactions initiated through our supported deposit and withdrawal methods.
• We disclose information to identity verification providers to confirm age and eligibility before allowing access to a Roobet casino no deposit bonus or other promotional offers.
• We provide data to regulatory authorities when required under our Curaçao OGL license or applicable law enforcement requests.
• We work with game providers such as Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, BGaming, Play'n GO, Novomatic, NetEnt and others, who may receive limited gameplay data necessary to deliver live RTP figures and demo mode functionality.
• We may share aggregated, anonymized data with analytics partners to improve our website and Roobet app performance.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged into your Roobet casino login session, and analyze traffic patterns across our site. Cookies also help us tailor promotions, such as displaying a relevant Roobet promo code no deposit offer based on your browsing history. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and restricted access protocols, to protect your data from unauthorized access, alteration or disclosure. While we take every reasonable precaution, no online transmission method is entirely risk-free, and we encourage you to safeguard your own login credentials when using Roobet crypto casino services.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and regulatory obligations. If your account remains inactive for six uninterrupted months without a login, we may classify it as dormant, though your data will still be retained according to our retention schedule.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honoring them wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing, including marketing communications.
• You have the right to lodge a complaint with a relevant supervisory authority if you believe we have mishandled your data.

To exercise any of these rights, you can contact our support team via LiveChat, available 24/7, or by emailing support@roobet.com. For complaints specifically, please reach us at CS@roobet.com.

Restricted Jurisdictions

We do not offer our services to residents of restricted countries, including Australia, the United States, the United Kingdom, Netherlands, and several others listed in our terms. If you access Roobet from a restricted location, we reserve the right to suspend your account and restrict further data processing beyond what is necessary for compliance purposes.

Third-Party Links

Our site may contain links to third-party websites, including affiliate pages promoting a promo code Roobet offer or code promo Roobet sports deal. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Children's Privacy

Roobet casino services are strictly intended for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately, with associated data handled according to applicable law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Roobet after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our team through LiveChat, available around the clock, or email us at support@roobet.com for general inquiries or CS@roobet.com for complaints.